When awaiting the delivery of your order, remember that the first day of business is the day after your order is processed, provided that the item you order is in stock. Sndgems makes every attempt to keep items in stock. Should the item be out of stock, you will be notified by e-mail during the ordering process with the approximate delivery time noted. Many orders may be able to ship more quickly, but each piece of jewelry is created by hand to your specifications after you place your order. All orders are subject to credit and address verification. For your protection, all FedEx shipments require a customer signature upon delivery. Shipping addresses are limited to one address per order.

Sndgems.com primarily uses FedEx because it is a traceable and insured method of shipment. All shipments require a telephone number and an address specifying if it is a business or residential. All deliveries must be made to a physical address (no P.O. Boxes except APO/FPO addresses). All shipments require a signature, without a signature UPS/FedEx will not complete the delivery. Therefore, the shipping address must be one where someone will be available to sign for the package. We offer several shipping options: FedEx Ground $5.00; FedEx 2 Day (U.S. Addresses Only) $8.00; FedEx Overnight (Standard Overnight Delivery) $15.00; FedEx Saturday Delivery $35.00.

Many orders may be able to ship more quickly, but each piece of jewelry is created by hand to your specifications after you place your order. In counting delivery days, you should count business days only. If you have requested any alterations such as engraving to your selection, it may be delayed until engraving is complete. Sndgems will notify by e-mail of any delays in your order. Customers living in the U.S. and US territories: using ground shipping should receive their orders within 4 to 7 business days; using 2 day shipping should receive their orders within 2 to 4 business days and using overnight shipping should receive their orders within 1 to 2 business days.